Customer Service

Customer Service Statement

It is our intention to provide our customers including our members, clients, their staff and their learners, with the very best of service, support and facilitation.

Below is a summary of our commitments to our customers, which will be kept under regular review by PrintSoko in light of experience and feedback.



We will endeavour at all times to provide you (i.e. members and clients) with:

  • A user-friendly and supportive online booking
  • A reliable service on product delivery
  • An assurance that our business is conducted in a professional manner, and offering you best value for money
  • An assurance of quality in respect of procedures and processes
  • Fair and competitive prices for all of our services.



We will endeavour at all times to:

  • Respond to all telephone and e-mail enquiries within the shortest time possible
  • Ensure a respectful, friendly and supportive attitude at all times to everyone in contact with PrintSoko in whatever capacity
  • Listen to and respond positively, in respect of feedback, complaints and suggestion
  • Ensure that the staff and associates of the company are appropriately qualified.


Who to contact if you wish to enquire about any aspect of our services:

It is our policy that all enquiries will be responded to in a clear and friendly manner - with no undue delay and within 24 Hours.

Enquiries will be received initially by staff on the number below and then, if necessary, transferred to the relevant member of staff. Please include the area of your concern in the subject, for example item of purchase or nature of service such Sublimation, UV or Laser Marking


Telephone:    +254 (0)785 555 111




Office Hours: 8.00 am to 5.00 pm Monday to Friday and 8.00 am to 1.00 pm on Saturdays.

Please note, in responding to external enquiries we are not obliged to disclose information if to do so would be a breach of confidentiality and/or any other legal duty.

PrintSoko – Online Shopping in Kenya

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